• Phone Numbers: 442030111256, 442073995190
  • Address: 31 St. Thomas Street, London
  • Meals: Breakfast, Lunch, Dinner, Brunch, Late Night, Drinks
  • Restaurant features: Reservations, Private Dining, Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
  • Good for: Bar scene, Business meetings, Scenic view, Special occasions, Romantic, Large groups
  • Websites:

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Open Hours:

  • Mon

    07:00 - 01:00, 00:00 - 01:00

  • Tue

    00:00 - 01:00, 07:00 - 01:00

  • Wed

    00:00 - 01:00, 07:00 - 01:00

  • Thu

    00:00 - 01:00, 07:00 - 01:00

  • Fri

    00:00 - 01:00, 07:00 - 01:00

  • Sat

    00:00 - 01:00, 09:00 - 01:00

  • Sun

    00:00 - 01:00, 09:00 - 01:00

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Reviews

  • Geoffrey Bligh

    5
    - 22 August 2018 -

    A truly enjoyable dining experience. The service was excellent and the staff friendly and professional. A wide variety of choices on the menu and an excellent wine list. The views however are unmatched. The washrooms even boast an incredible view. Well worth the money.

  • Dmitry Zamoryakhin

    2
    - 19 August 2018 -

    My experience with all the Shard restaurants remains to be consistently the same. The food is good to average, the service is usually abominably bad. Today it was an afternoon tea at the Aqua Shard. We arrived 15 min early and were requested to wait until exactly 4 pm despite the fact that the table we were sat at remained free throughout our waiting time. The staff seems to be over worked and short staffed. They couldn’t figure out which table to assign to our company and we ended up having to move twice between the tables as contravening information was passed over between the team members. The floor was covered in crumbs which I found particularly disgusting. The tea and cakes themselves were good, nothing to complain about. Come here for a nice view and a cocktail at the bar but not for great service or exquisite food as you’ll be disappointed and feeing ripped off.

  • Lorenzo

    3
    - 13 August 2018 -

    View is amazing and definitely worth paying the extra pound. Better do this than pay 25£ for the higher view for sure! I agree with my fellow reviewers... we ordered a drink and it came around fairly swiftly. With the second order we just waited an extra half hour and decided to cancel the order and leave as it just took too long. A pity! Overall a deserved 3 star but can definitely work harder for the standard that it’s aiming (and charging) for!

  • Sorcha M

    3
    - 30 July 2018 -

    Visited last Saturday for the Mary Poppins afternoon tea with my partner. Had heard a lot about their venue and was expecting high standards. Had a nice window table but I must say that the service was the slowest I've ever received in a restaurant. They looked fully booked and understaffed. I had requested the gluten-free option which I was told would be fine. The champagne was lovely but our tea arrived first with no sign of the sandwiches. Then our sandwiches arrived roughly 45 minutes after we placed our order, which was crazy. Our desserts then took another 15 minutes to arrive. I would have assumed that the food and tea would all arrive together as is the norm with afternoon tea. It was our first time visiting the shard and had chosen this over other venues for our weekend in London. I wouldn't recommend it in terms of service. The desserts were very pleasant when they finally arrived and we were given candy floss at the end which was a nice touch but other than that it wasn't a great experience. Quite disappointing as I had heard good reviews.

  • Rono Stinnett

    5
    - 21 July 2018 -

    All the things you want in a great restaurant... excellent food, great service, great ambiance and a spectacular view of the city. We went for lunch and we had the fixed menue - 3 courses including a cocktail - what’s not to love. My only criticism is that they have only one vegetarian option... in this day-and-age they need to do better in this area.

  • Vaggelis Giannikas

    3
    - 08 July 2018 -

    A unique/different experience is what you choose places like Aqua Shard for. After having visited this restaurant 5 times for breakfast, I am afraid they can no longer keep up to my expectations. The good things: the food is always very tasty and the view is fantastic. The service though.... During breakfast earlier today a) we were never given butter and jams we had previously asked for, b) we were given a smaller portion of pastries compared to other tables of the same size sitting close to us, c) we were informed that extra juice has to be purchased (which was not the case in the previous 4 times); yet, we were told that they "will check with the manager" but never returned with an answer or to ask if we are still interested in paying for some juice, d) we saw other tables around us being offered free coffee and juice due to delays in service even though we experienced similar delays, e) only when payment time came, we are asked if we wanted anything else (what's the point?). When you pay an good premium for a meal plus 12.5% "optional" service charge, you would at least expect a certain level of service to come with it. Disappointed.

  • Patrick Caulfield

    2
    - 01 July 2018 -

    It's a shame that some places will still be rammed despite poor service and an average menu as they have a gimmick to lean on. I've seen it all over the world, so why would my home city be any different? I was there for a 12 person brunch for my mum's birthday. Negatives: Waiters were very slow taking orders (over an hour) Food came at different times Slow to bring food, quick to clear plates (some were still eating when they started clearing) Despite having email confirmation that I could bring in a cake this still caused issues on the day Some of the food was cold and had to be sent back Waiters had bad personal hygiene Kitchen was clearly overstretched / managed poorly Refused to reduce the bill after we complained, they said "don't pay the tip if you're not happy". Our bad experience wasn't entirely the fault of the waiting staff so we felt this solution was unfair Positives: Food was good (but you can find better for the money) Acknowledged that we were not happy and made some effort to make up for it Let us eat the cake we brought Gave a small complimentary birthday dessert Recommendation: Don't go for the food, just go for the view. There are so many excellent brunch places in London who rely on making good food at a fair price to stay in business, go there.

  • Carlos Peralta

    5
    - 26 June 2018 -

    Aqua is the best restaurant in the Shard, the food is spot on. Perfect place for business lunches and it is a very charming dinner spot. Better views if you get a table for 2, so you will be sitting by the window with the best view. Tables for 5 or more won’t have the best view. The food is fantastic, quite modern cuisine but still offer some more traditional dishes. There is a dress code, no trainers or shorts so keep that in mind. Service is also excellent. Prices are expensive, but they have a great set menu for lunch for around £30 if you want want to enjoy the view in a sunny day. Book in real advance, at least 2 weeks ideally. There is also a bar if you just want to check out the place, any cocktail will cost at least £16.

  • Marie Richard

    3
    - 07 June 2018 -

    My friend & I had Afternoon Tea at the Aqua Shard, the food was delicious, scones a bit dry. Personally, the staff could have been a bit friendlier and genuine. We felt uncomfortable eating as felt we were being watched by waitresses. Service felt rushed, no one would ask us before taking things away from the table. My unfinished glass of water was taken away. We had also bought a bottle of still water at the bar prior to sitting for the afternoon tea, the lady put it in the ice bucket but it was forgotten about. The view is amazing! we later had drinks in the bar which for some reason the staff seemed nicer? the manager also was nice which turned our day around.

  • 5
    - 19 October 2016 -

    Me and my girlfriend went to aqua shard last night for her birthday. We had the most amazing experience !!! On arrival we were greeted with warm friendly smiles and our coats were taken. I told them my name and they said that they had a very special table for us. We got taken to our table and it was right next to the window with one of the best views i have seen overlooking the whole of London. From here we were then greeted by the managers and the other members of staff all asking how we were. Then we received a glass of champagne each whilst gazing out of the window. We had starters, mains and desserts all of which tasted delicious !! we had cocktails and wine which were amazing ! We could not find fault in the evening at all and would definitely go back there. From the Managers to the waiting staff, the food, the drink, the table and the views. Th whole evening was just a pleasure and delight. Thank you to everyone there for making it perfect ! p.s. its worth a trip to the loo for a view like no other ! We would definitely return again and 100% recommend !!!

  • Aldous Noah

    - 16 May 2018 -

    Tallest building in Western Europe! 🇬🇧

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