The National 9/11 Memorial & Museum

180 Greenwich St, New York City

4.5

The National September 11 Memorial & Museum (also known as the 9/11 Memorial and 9/11 Memorial Museum) are the principal memorial and museum, respectively. They commemorate the September 11, 2001 attacks, which killed 2,977 victims, and the World Trade Center bombing of 1993, which killed six. The memorial is located at the World Trade Center site, the former location of the Twin Towers, which were destroyed during the September 11 attacks. It is operated by a non-profit corporation. The Memorial includes a forest of trees with two square pools in the center where the Twin Towers stood. Three months after its opening, the memorial had been visited by over a million people. In 2012, the 9/11 Tribute Center collaborated with the 9/11 Memorial to offer private tours, which are hosted by family members of victims, first responders, and survivors. The names of victims are inscribed on 76 bronze plates attached to the parapets of the walls of the memorial pools: The memorial's and museum’s information is translated into at least ten languages, The museum exhibits include 23,000 images, 10,300 artifacts, nearly 2,000 oral histories of those killed – mostly provided by friends and families and over 500 hours of video.

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Open Hours:

  • Mon

    09:00 - 20:00

  • Tue

    09:00 - 20:00

  • Wed

    09:00 - 20:00

  • Thu

    09:00 - 20:00

  • Fri

    09:00 - 21:00

  • Sat

    09:00 - 21:00

  • Sun

    09:00 - 20:00

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Reviews

  • John Maher

    5
    - 24 July 2018 -

    Very Beautiful to visit. I brought my two teenage sons 15 and 13 who were not even alive during this terrible event, but fully understood what this memorial was all about. This was our first time visiting downtown New York City and we all found it to be very moving for sure. I'm a retired firefighter and was at work in Florida on 9/11/2001 so this site also had a few extra thoughts and feelings for my 343 Brother Firefighters lost that day. I also was thinking about all of the other Emergency service people lost too. We picked several random names on the memorial and touched their names on the metal that is built up around the reflecting pools. We looked up their names online and read about several of these American citizens that lost their lives on that day. Please go see it if you are in New York City. Go up to the observation deck in One World Trade Center Tower as well, its right across the street from the Memorial site. God Bless the people of New York City.

  • Brett H

    5
    - 20 July 2018 -

    Incredibly well done. The amount of thought that went into this memorial is astonishing. It wasn’t until reflection after my visit that some of the finer details really sunk in. Some areas are for reflection, grieving, celebration. Others offer a church like atmosphere while others offered intense emotion. The simple act of placing the photos of the hijackers photos almost at ground level, dimly lit is the perfect example of respectfully remembering that day.

  • Urban Cohort

    5
    - 14 July 2018 -

    We went in on a NY Pass so jumped the queues. Staff were helpful beyond the call of duty, (even the police officers who I find very surly in NY!) My mobility impaired mother in law was given a wheelchair at security, and people couldn't help enough. The exhibition is excellent but in my view slightly confusing but oh so affecting! I could have spent hours more. The lighting is atmospheric, and photography restrictions apply in some areas. Overall a very good visit. Highly recommended if you are in NY.

  • gevorg cholakyan

    5
    - 12 July 2018 -

    This Memorial is a must see if you are in the New York area. Do not think twice about going. We took the subway and very easy to find and navigate through. We did not take the guided tour because we felt like everything was really well laid out and easy to access. There's a lot to read a lot to see and a lot to learn. They had a beautiful museum with 3D sculptures and buildings. You get to learn a lot about the different people this horrible incident affected and a little bit about their lives. It's a beautifully done Memorial. Take time to walk through on your own to reflect and appreciate.

  • Steve A.

    5
    - 02 July 2018 -

    You cannot see pictures or read a review that will make you feel what you experience in person. Well done museum. Atmosphere makes you feel the somber tone of that day. Amazing artifacts and details. Well organized and incredibly moving. You cannot go to New York and miss this. Give yourself a 4 hour block of time because there is a lot to experience.

  • Anthony Laurence

    5
    - 24 June 2018 -

    This is one of the more moving memorials I’ve been to. In fact maybe the most. I was pretty young on 9-11 and don’t know anyone who died personally, but this is an extremely powerful place. I’m not really a spiritual person in the traditional sense either, but this is sacred ground. I found the pools to be incredible. You couldn’t quite look over far enough to see the bottoms as if they flowed downwards on forever. In some senses they do I guess.

  • aaron knowles

    5
    - 11 June 2018 -

    The museum is an amazing and heavy experience. It is huge on the inside with many different types of exhibits. It is well maintained. Please do not let your children touch the pieces. It’s disrespectful to slow them to do that. The staff is very helpful. The whole site is just gorgeous and very well built. Lines move quickly.

  • Jason Barnes

    5
    - 10 June 2018 -

    Beautiful and emotional at the same time. This museum was well thought out and constructed. I really enjoyed walking through and seeing the artifacts and history surrounding the World Trade Center buildings. They did a good job telling stories about each plane and the timeline of the event which occurred that day. I would recommend this to anyone visiting New York. Get the city pass so you can skip lines throughout your day.

  • Jay F

    5
    - 01 June 2018 -

    Awesome memorial! We came down here just after touring One World Trade. It was an overcast day but that made for better views. We were there at 11:30 AM and the crowds weren’t all that bad. I would go a little earlier of I could do it again. Such an incredible memorial and it’s amazing to see how much care was put into memorializing where the twin towers used to stand. I have not been to the site since shortly after 9/11 and it’s unbelievable to see the area now. So glad we came!

  • debbie litvack

    5
    - 29 May 2018 -

    What is there to say except this is a must see. You don’t really have an option. It’s hard to imagine all the devastation when you step inside but they do it justice. You can really feel the emotion and loss in every step. You develop a huge appreciation for fire fighters and volunteers and just everyone. It’s tragedies like this that bring people together. But....when will it stop. When will people learn. You just want to shake your head. Nonetheless this is not to be missed.

  • Shn Juay

    - 11 June 2018 -

    Probably the saddest place I have visited, a good reminder to cherish what we have in life and to pay tributes to all the heroes and 911 victims

  • Laura Mcneese

    - 15 May 2018 -

    If you go to New York it’s a must to go to 9/11 memorial

  • Alyssa W

    - 07 May 2018 -

    definitely get the tour in the museum. the guides are very professional and knowledgeable. it's a somber but respectful tour.

  • Emily Marvin

    - 02 May 2018 -

    Takes your breath away

  • Marcia Raed

    - 19 March 2018 -

    Very interesting museum with a lot of information about the tragedy that shocked the whole world

  • Fraser McIntosh

    - 28 February 2018 -

    Poignant tribute.

  • Andy Wang

    - 24 February 2018 -

    Heart breakingly amazing. A must visit

  • David A. Chapa

    - 16 February 2018 -

    Breathtaking.

  • Robert Langer

    - 12 February 2018 -

    Amazing museum and present the topic so well.

  • Tiffany Hunt

    - 27 January 2018 -

    The scale is overwhelming. The inscriptions of the names around the reflecting pools help you understand.

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The National 9/11 Memorial & Museum tours

Lower Manhattan with Wall Street and 9 11 Memorial & Museum

Enjoy Lower Manhattan with a tour around the winding streets and buildings of Downtown, the most historical area of the city. This tour has been designed for you to choose the option that is best suited to you from among the four offered.

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