The National 9/11 Memorial & Museum

180 Greenwich St, New York City

4.5

The National September 11 Memorial & Museum (also known as the 9/11 Memorial and 9/11 Memorial Museum) are the principal memorial and museum, respectively. They commemorate the September 11, 2001 attacks, which killed 2,977 victims, and the World Trade Center bombing of 1993, which killed six. The memorial is located at the World Trade Center site, the former location of the Twin Towers, which were destroyed during the September 11 attacks. It is operated by a non-profit corporation. The Memorial includes a forest of trees with two square pools in the center where the Twin Towers stood. Three months after its opening, the memorial had been visited by over a million people. In 2012, the 9/11 Tribute Center collaborated with the 9/11 Memorial to offer private tours, which are hosted by family members of victims, first responders, and survivors. The names of victims are inscribed on 76 bronze plates attached to the parapets of the walls of the memorial pools: The memorial's and museum’s information is translated into at least ten languages, The museum exhibits include 23,000 images, 10,300 artifacts, nearly 2,000 oral histories of those killed – mostly provided by friends and families and over 500 hours of video.

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Open Hours:

  • Mon

    09:00 - 20:00

  • Tue

    09:00 - 20:00

  • Wed

    09:00 - 20:00

  • Thu

    09:00 - 20:00

  • Fri

    09:00 - 21:00

  • Sat

    09:00 - 21:00

  • Sun

    09:00 - 20:00

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Reviews

  • Jay F

    5
    - 01 June 2018 -

    Awesome memorial! We came down here just after touring One World Trade. It was an overcast day but that made for better views. We were there at 11:30 AM and the crowds weren’t all that bad. I would go a little earlier of I could do it again. Such an incredible memorial and it’s amazing to see how much care was put into memorializing where the twin towers used to stand. I have not been to the site since shortly after 9/11 and it’s unbelievable to see the area now. So glad we came!

  • debbie litvack

    5
    - 29 May 2018 -

    What is there to say except this is a must see. You don’t really have an option. It’s hard to imagine all the devastation when you step inside but they do it justice. You can really feel the emotion and loss in every step. You develop a huge appreciation for fire fighters and volunteers and just everyone. It’s tragedies like this that bring people together. But....when will it stop. When will people learn. You just want to shake your head. Nonetheless this is not to be missed.

  • Jay F

    5
    - 29 May 2018 -

    Awesome memorial! We came down here just after touring One World Trade. It was an overcast day but that made for better views. We were there at 11:30 AM and the crowds weren’t all that bad. I would go a little earlier of I could do it again. Such an incredible memorial and it’s amazing to see how much care was put into memorializing where the twin towers used to stand. I have not been to the site since shortly after 9/11 and it’s unbelievable to see the area now. So glad we came!

  • Olivia V.A.

    5
    - 25 May 2018 -

    A must see to see how a great city came together to honor those who helped through America's most tragic event and for remembrance of those that were not able to survive it. It will humble you, make you think what is important in life, and bring tears of you were around or even watched it on the news. The actual audios of in-the-moment while on the planes and at the Pentagon of individuals, will move you. I recommend the outdoor tour along doing the audio tour indoors. Be prepared to be there for half a day if doing both. But well worth the visit.

  • Suzanne Cox

    5
    - 23 May 2018 -

    Amazing! Wonderful tribute to those who died in 9/11. Both the Memorial and the museum are must see destinations for any NYC tourist. We took our children, they are not old enough to have witnessed this first hand, it really made the events and significance of what happened more real for them. A touching learning experience I am glad we shared together.

  • Ben Daniel

    5
    - 20 May 2018 -

    I was in DC and NYC for six days as a tourist and visited several places. This was easily the most powerful place of my trip, quite possible of my life. It's very well organized and invokes a wide range of emotions. The memorials and narratives were fascinating. We had only 90 minutes before we had to leave and I was not able to see everything. I'd recommend at least 2-3 hours set aside for this memorial. Worth the price of admission. I'd like to go back again someday.

  • Stephen Nicholas

    5
    - 17 May 2018 -

    Exquisite venue to visit as an American who lives in the west. This was our first visit to NYC and the memorial. The memorial is amazing in it expression of the significance of the attack its impact on York City the US and the world. The design and completion of the ground zero Memorial communicate the depth of who was lost and its effect on the US and the world. All the names of those killed both civilian and First Responders are noted in the marble of the two fountains. It is overwhelming and deeply poignant. On the day I was there there was a foot race from ground zero out 3 miles and back. I did not know this at the time but in that I had jog down there I joined the race as it began. It was a race of First Responders and family of those lost. It was then I realized how much healing New York City has been through that I had not. It was a joyous Lee sad run. I'm so happy to have been there that day enjoined in the spirit of the foot race with all those wonderful individuals. This is a must-see Memorial.

  • Bob Gooch

    5
    - 09 May 2018 -

    This memorial is more meaningful and more beautiful than pictures I've seen and the pictures I'm posting can convey. There is a hushed tone surrounding this area. The voices of people lower in both volume and tone. The city itself seems to quiet creating a sanctity I did not expect. It is solemn without being morbid. The sound of rushing water is almost all you can hear. It is simple. It is beautiful. It gently says, " Some of us died here. More of us live here. None of us have been broken here. From death we give you beauty, from hate we give you grace. Welcome to New York."

  • AC CHASE

    5
    - 07 May 2018 -

    Very emotional place to be but I found great comfort in how dedicated people are to those who lost their lives in 9/11. Remnants of the towers are present in the museum as well as a staircase that would have led out to the exit. I found the architecture to be very interesting in the way of how the building collapsed. I loved listening to the Firemen who were present on that day. They are always up there, so stick by them if you want to know what history 9/11 impacted the Fire Dept. They have no problem talking in great detail about what they remember on that awful day.

  • John Gronotte

    4
    - 31 January 2018 -

    This is a must see for all Americans. A strong reminder that we must stay ever vigilant. This site is well designed and easy to navigate. Walk the timeline of that horrific day. Witness first hand the bravery of those average Americans made heroes by fire and steel. Listen to the last calls of those first responders and the chilling silence that followed. Stop and read everything you owe it to those that died that day. Plan to spend at least half a day at this site. It's heavy so allow yourself time to decompress afterwards. God Bless America.

  • Shn Juay

    - 11 June 2018 -

    Probably the saddest place I have visited, a good reminder to cherish what we have in life and to pay tributes to all the heroes and 911 victims

  • Laura Mcneese

    - 15 May 2018 -

    If you go to New York it’s a must to go to 9/11 memorial

  • Alyssa W

    - 07 May 2018 -

    definitely get the tour in the museum. the guides are very professional and knowledgeable. it's a somber but respectful tour.

  • Emily Marvin

    - 02 May 2018 -

    Takes your breath away

  • Marcia Raed

    - 19 March 2018 -

    Very interesting museum with a lot of information about the tragedy that shocked the whole world

  • Fraser McIntosh

    - 28 February 2018 -

    Poignant tribute.

  • Andy Wang

    - 24 February 2018 -

    Heart breakingly amazing. A must visit

  • David A. Chapa

    - 16 February 2018 -

    Breathtaking.

  • Robert Langer

    - 12 February 2018 -

    Amazing museum and present the topic so well.

  • Tiffany Hunt

    - 27 January 2018 -

    The scale is overwhelming. The inscriptions of the names around the reflecting pools help you understand.

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The National 9/11 Memorial & Museum tours

Lower Manhattan with Wall Street and 9 11 Memorial & Museum

Enjoy Lower Manhattan with a tour around the winding streets and buildings of Downtown, the most historical area of the city. This tour has been designed for you to choose the option that is best suited to you from among the four offered.

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