The National 9/11 Memorial & Museum

180 Greenwich St, New York City

4.5

The National September 11 Memorial & Museum (also known as the 9/11 Memorial and 9/11 Memorial Museum) are the principal memorial and museum, respectively. They commemorate the September 11, 2001 attacks, which killed 2,977 victims, and the World Trade Center bombing of 1993, which killed six. The memorial is located at the World Trade Center site, the former location of the Twin Towers, which were destroyed during the September 11 attacks. It is operated by a non-profit corporation. The Memorial includes a forest of trees with two square pools in the center where the Twin Towers stood. Three months after its opening, the memorial had been visited by over a million people. In 2012, the 9/11 Tribute Center collaborated with the 9/11 Memorial to offer private tours, which are hosted by family members of victims, first responders, and survivors. The names of victims are inscribed on 76 bronze plates attached to the parapets of the walls of the memorial pools: The memorial's and museum’s information is translated into at least ten languages, The museum exhibits include 23,000 images, 10,300 artifacts, nearly 2,000 oral histories of those killed – mostly provided by friends and families and over 500 hours of video.

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Open Hours:

  • Mon

    09:00 - 20:00

  • Tue

    09:00 - 20:00

  • Wed

    09:00 - 20:00

  • Thu

    09:00 - 20:00

  • Fri

    09:00 - 21:00

  • Sat

    09:00 - 21:00

  • Sun

    09:00 - 20:00

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Reviews

  • John D'Andrea

    5
    - 08 September 2018 -

    Wow. What an experience. I had some expectations about the museum, but it surpassed them. I was not aware that the museum was built atop and around the footprints of the towers. The giant hole that we are all familiar with from news and pix makes up the whole of the place. The slurry wall, all of the anchor girders, many of the remnants of what remained after the debris clean up are all on display. And most of all, it was done tastefully and respectfully. The experience was powerful. Go see it. It is understandable that one may not want to relive that horrible day but I suspect that you will not regret it.

  • Leon Oldman

    5
    - 08 September 2018 -

    Incredibly sombre and moving the Memorial tells the story of the tragic event of 9/11. I admired how it approached what is a very difficult subject respectfully. It tells the tale at both a political level, architectural level and also has dozens of personal stories of the day. The scale of the memorial is stunning and with staff present that were there on the day you get to connect with one of the most shocking and influential events of our time on quite a deep level. The memorial does have a gift shop which at first concerned me but thankfully all items are respectful and largely in tribute to the emergency responders of the day.

  • Denise Mason

    5
    - 04 September 2018 -

    What a touching Memorial this is...literally, you can run your hands over almost 3,000 names which are engraved in bronze on the memorial walls, surrounding the tranquil pools that were built in the footprints where the Twin Towers once stood. It is heartbreaking, but somehow peaceful at the same time. Be sure to stop by the Survivor Tree, which was found in the rubble and restored to health at the Botanical Gardens in the Bronx, it is a testament to the true grit of the American people. The Observation deck views are amazing, and be sure to have your video on for the ride up & down, you'll be in for quite a surprise!

  • Jessica Shook

    5
    - 03 September 2018 -

    The memorial is 100% worth visiting. I wouldn't miss it. If you enjoy museums, this one is a beautiful tribute. It gives history on the buildings and some even on New York. But the most beautiful part were the tributes to those who died and their families. The picture exhibits were breathtaking. But whether you enjoy museums or not, DO NOT miss walking around the beautiful memorial. Visitors are encourage the touch the names, and the museum even places white roses by the names on their birth dates. So special.

  • Denise Mason

    5
    - 31 August 2018 -

    What a touching Memorial this is...literally, you can run your hands over almost 3,000 names which are engraved in bronze on the memorial walls, surrounding the tranquil pools that are placed within the footprints where the towers once stood. It is heartbreaking, but somehow peaceful at the same time. Be sure to stop by the Survivor Tree, which was found in the rubble and restored to health at the Botanical Gardens in the Bronx, it is a testament to the true grit of the American people. The Observation deck views are amazing, and be sure to have your video on for the ride up & down, you'll be in for quite a surprise!

  • Jay F

    5
    - 25 August 2018 -

    Awesome memorial! We came down here just after touring One World Trade. It was an overcast day but that made for better views. We were there at 11:30 AM and the crowds weren’t all that bad. I would go a little earlier of I could do it again. Such an incredible memorial and it’s amazing to see how much care was put into memorializing where the twin towers used to stand. I have not been to the site since shortly after 9/11 and it’s unbelievable to see the area now. So glad we came!

  • Jeremy Lam

    5
    - 25 August 2018 -

    A must place to visit. Some would think it is very touristy and it is but it shows many sides of what the twin towers were before what happened. I am amazed of how much is preserved. I would recommend you book your tickets online to avoid the queues. Very quiet and somber walk through the various parts of site. I spent about an hour here and it so could be more. There are tour guides available for $20 per person. I just walked through at a slow pace to make sure I could cover as much as possible. Worth going for sure.

  • Laura Kisthardt

    5
    - 21 August 2018 -

    This is a very powerful memorial. I visited with my sister who was very young on 9/11 and didn't have any memory of it. We decided to get the guided tour of the museum and we were glad that we did. With such a sensitive topic having a guide was incredibly helpful to get the most in depth experience of the artifacts in the museum. The smaller exhibit spaces we visited after the guided tour finished were very crowded so we appreciated the guided portion of the tour which included headsets so we didn't have to be right next to the guide at all times.

  • William Woodard

    5
    - 06 August 2018 -

    Well done. We were with a large group and only had time to visit the Memorial so this review won't help those wanting to hear about the Museum. The 9/11 Memorial is large and impressive. We have an equally impressive Memorial here in Oklahoma for an equally horrific event. One of the really excellent features of the 9/11 Memorial was how the falling water is designed to mask out the sounds of the city making it much easier to remember and reflect. It is very well done and a must see, in my opinion, for anyone visiting New York City. If we ever get back to the City we will certainly take time to see the Museum and were sorry that we were not able to do so this trip.

  • John Maher

    5
    - 24 July 2018 -

    Very Beautiful to visit. I brought my two teenage sons 15 and 13 who were not even alive during this terrible event, but fully understood what this memorial was all about. This was our first time visiting downtown New York City and we all found it to be very moving for sure. I'm a retired firefighter and was at work in Florida on 9/11/2001 so this site also had a few extra thoughts and feelings for my 343 Brother Firefighters lost that day. I also was thinking about all of the other Emergency service people lost too. We picked several random names on the memorial and touched their names on the metal that is built up around the reflecting pools. We looked up their names online and read about several of these American citizens that lost their lives on that day. Please go see it if you are in New York City. Go up to the observation deck in One World Trade Center Tower as well, its right across the street from the Memorial site. God Bless the people of New York City.

  • Shn Juay

    - 11 June 2018 -

    Probably the saddest place I have visited, a good reminder to cherish what we have in life and to pay tributes to all the heroes and 911 victims

  • Laura Mcneese

    - 15 May 2018 -

    If you go to New York it’s a must to go to 9/11 memorial

  • Alyssa W

    - 07 May 2018 -

    definitely get the tour in the museum. the guides are very professional and knowledgeable. it's a somber but respectful tour.

  • Emily Marvin

    - 02 May 2018 -

    Takes your breath away

  • Marcia Raed

    - 19 March 2018 -

    Very interesting museum with a lot of information about the tragedy that shocked the whole world

  • Fraser McIntosh

    - 28 February 2018 -

    Poignant tribute.

  • Andy Wang

    - 24 February 2018 -

    Heart breakingly amazing. A must visit

  • David A. Chapa

    - 16 February 2018 -

    Breathtaking.

  • Robert Langer

    - 12 February 2018 -

    Amazing museum and present the topic so well.

  • Tiffany Hunt

    - 27 January 2018 -

    The scale is overwhelming. The inscriptions of the names around the reflecting pools help you understand.

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The National 9/11 Memorial & Museum tours

Lower Manhattan with Wall Street and 9 11 Memorial & Museum

Enjoy Lower Manhattan with a tour around the winding streets and buildings of Downtown, the most historical area of the city. This tour has been designed for you to choose the option that is best suited to you from among the four offered.

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