The National 9/11 Memorial & Museum

180 Greenwich St, New York City

(63 727)

The National September 11 Memorial & Museum (also known as the 9/11 Memorial and 9/11 Memorial Museum) are the principal memorial and museum, respectively. They commemorate the September 11, 2001 attacks, which killed 2,977 victims, and the World Trade Center bombing of 1993, which killed six. The memorial is located at the World Trade Center site, the former location of the Twin Towers, which were destroyed during the September 11 attacks. It is operated by a non-profit corporation. The Memorial includes a forest of trees with two square pools in the center where the Twin Towers stood. Three months after its opening, the memorial had been visited by over a million people. In 2012, the 9/11 Tribute Center collaborated with the 9/11 Memorial to offer private tours, which are hosted by family members of victims, first responders, and survivors. The names of victims are inscribed on 76 bronze plates attached to the parapets of the walls of the memorial pools: The memorial's and museum’s information is translated into at least ten languages, The museum exhibits include 23,000 images, 10,300 artifacts, nearly 2,000 oral histories of those killed – mostly provided by friends and families and over 500 hours of video.

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Open Hours

  • Mon

    09:00 - 20:00

  • Tue

    09:00 - 20:00

  • Wed

    09:00 - 20:00

  • Thu

    09:00 - 20:00

  • Fri

    09:00 - 21:00

  • Sat

    09:00 - 21:00

  • Sun

    09:00 - 20:00

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  • John Gronotte

    - 31 January 2018 -

    This is a must see for all Americans. A strong reminder that we must stay ever vigilant. This site is well designed and easy to navigate. Walk the timeline of that horrific day. Witness first hand the bravery of those average Americans made heroes by fire and steel. Listen to the last calls of those first responders and the chilling silence that followed. Stop and read everything you owe it to those that died that day. Plan to spend at least half a day at this site. It's heavy so allow yourself time to decompress afterwards. God Bless America.

  • Kyle King

    - 14 January 2018 -

    Outstanding. What a way to make something of what was the most horrific event of modern day. The most powerful exhibition I have been to. First you see the outside and the magnificent, square-type waterfalls where the towers stood. The names round the side and a rose put into some obviously by friends/family. Instantly you feel the emotion of what has gone on here. We then went into the museum and I can't fault how this was put Together. So many pieces from the site, so many memores, incredible. You will see a lot of photo's from my review but there is also an further inside section which has more personal items and more in-depth information that you are not allowed to take photos of (rightly so). For anyone who hasn't been, go, make it a must when visiting NYC, you really won't regret it. Extra tip: they have a free coat drop when you get into the museum where you are welcomed to leave a tip, where if you do you get a souvenir rubber band.

  • Zee

    - 29 December 2017 -

    As someone living in the UK, we obviously know about what happened on 9/11 and the world changed forever that day, yet for someone who didn’t witness first hand, I was pretty much in my own bubble. But this museum really brought it home for me and made me reflect on the impact of such a horrific day on the people of NYC. In a sense it made it real. The pictures of the victims and the detailed explanation of the sequence of events and how the day unfolded made me very sad. I’d really recommend this place. A humbling experience and must-do while in NYC.

  • Daniel Mecey

    - 26 December 2017 -

    Great place to reflect on one the most memorable days in the lives of all Americans. The museum gives breathtaking stories and displays over a very large area that will keep you walking for at least a couple hours. It will be hard for most people to not be emotional, but I feel that everything presented is done in a tasteful way that can now be educational for almost everyone. There is also a great view of One Tower from here as well.

  • Katrina Hitchcock

    - 03 December 2017 -

    A wonderful tribute to those who passed away on 9/11 it was very emotional and an experience I will never forget. My biggest issue was the staff that work there are not very friendly . I had purchased tickets ahead of time and when I got there had to still stand in a long line and then was told that you still need a registration ticket to get in so that was another line. I was not the only individual that had these printed tickets Offline that weren't good until you get their tickets however having the staff explain this to me when I was unsure of what they were trying to tell me and the young lady's voice and tone was not very nice she was rude to me and many other people in line . I also didn't like the fact when we were standing in line how they were yelling at people to take your tickets take your tickets Etc. Not a very welcoming site for such a somber tribute. Staff need to under as a visitor to NYC not everyone understands procedures nor knows them . A little more compassion and kindness from staff is definitely needed at this site.

  • Neil Hedley

    - 28 September 2017 -

    Not sure how best to describe this experience or do it the justice it deserves. It's a place you have to visit to fully appreciate the magnitude of this life changing event. The guide was amazing, very knowledgeable and leaves you wanting to know more. 45 mins I will remember for eternity, the museum is also an experience not to be missed. This awful event is not to be celebrated but understood and it leaves you inquisitive about some of the hero's from that day. Do not miss the opportunity to visit if you are fortunate enough to go to NYC.

  • Cheryl Gallagher

    - 27 September 2017 -

    Awesome place! Just love it. The only thing that was disappointing is there's too much to see at the Museum and do around New York you have to have more than one day! Will definitely be back in the spring of 2018 to see the rest of the Big Apple for sure!!!!! I definitely would recommend coming to visit the 9/11 memorial truly touching. And also to visit the Big Apple!

  • Sanjay Gupta

    - 23 September 2017 -

    “full of emotions, especially for the families who lost their own...” - you stand here and dive into the past. you start imagining how two long towers who were the symbol of powerful America, is no more, you start feeling sad but then you see new WTC tower who stand tall beside it and saying- " I am here forever" beautifully build. The idea, design is well executed. another monument will define NYC. 9/11 museum is nearby ( i don't understand why America always charge even for small museum, is not it supposed to be free so that people know about it, but no, first let me make business out of it) There is two water memorial, one for north and another for south tower. The guide is nearby, better hire one, he will tell you each minute details about it.

  • Yoni Yatasha

    - 11 September 2017 -

    This was overwhelmingly emotional for me. I was just overwhelmed with so much emotion. Being able to see actual items from that day made me feel so much more connected to the victims on a whole different level. It absolutely broke my heart and I felt like I couldn't hold in my tears. What really struck me was the special corner of photos of helpless victims jumping from the towers. It was very thorough, you could easily spend a little over 2 hours in there if you really read and observe every piece. After visiting the museum, my whole perspective about 9/11 changed and it allowed me to understand more. I thought the memorial was also a very beautiful way to remember the heroes, victims, and families effected. My prayers goes out to those effected everyday from 9/11. Regardless who is responsible for 9/11, innocent people were killed and they deserve to be commemorated.

  • Imogen Posford

    - 22 August 2017 -

    Very touching exhibits and memorial. It is very well done. I would recommend that you get the audio guide or the guided tour to get the most out of the experience as not everything they tell you is written down. There's no doubt that they have done the best they could with the space. The memorial and the museum are very respectful towards the many victims of this tragedy and make you feel like you know each individual affected personally. Unfortunately I have had to remove one star as it was absolutely freezing and I found it hard to concentrate on the exhibits as I was so cold. The museum itself is underground in the foundations of what were the twin towers. It is pumped full of air conditioning so that it is a completely different temperature to the 30 degrees Celsius heat outside. Definitely make sure you bring a jumper/jacket!

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