Shake Shack

49 Grand Central Terminal, New York City

4.5

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Open Hours:

  • Sun

    08:00 - 22:30

  • Mon

    07:00 - 22:30

  • Tue

    07:00 - 22:30

  • Wed

    07:00 - 23:00

  • Thu

    07:00 - 23:00

  • Fri

    07:00 - 23:00

  • Sat

    08:00 - 23:00

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Reviews

  • Fred Contacts

    5
    - 03 September 2018 -

    Still the best place to eat burgers. Simple but tasty patty in soft buns. Shake shack does it best. In and out burger may come close but this restaurant still has an edge. McDonald's is a distance further in quality. Once I read that it's patty is refrigerated but never frozen. It explained the juicy taste. I am not sure if it is still the same now.

  • Yumiko Higuchi

    4
    - 27 August 2018 -

    This Shake Shack is located in a food court at the Grand Central Station. Therefore, they quickly serving foods. Maybe, the menu is a little bit different with other Shake Shack stores. Tastes of burgers are totally the same. Also, this store is not so crowded because of in the food court. It’s a convenient place. However, staff members are little bit rough.

  • Richard Cole

    1
    - 16 August 2018 -

    Ordered my food, waited 15 minutes. No food. Told people behind the counter I was going to miss my train. Waited 5 more minutes. No food. I had to leave to catch my train after waiting for 20 minutes without my food and out the $8. This place is staffed by young incompetent poorly trained people with no sense of customer service. I highly recommend NOT dining here. Horrible customer service.

  • Boon Chuan

    5
    - 13 July 2018 -

    Started as food cart inside Madison Square Park and now they have 66 branches all over the world. Do watch out for this brand as they are expanding very fast and their cheese burgers often consistently well reviewed. Their burger quality is even better than In-N-Out and McDonalds. Shake Shack also famous for their milk shakes and that's why there are "shake" on the brand name. The burger meat is tender and flavourful. The cheese were melt in your mouth kind of feeling. The burger was cooked medium rare by default unless otherwise requested.

  • Ursula Ott

    5
    - 16 April 2018 -

    Employees were very friendly! It was my first time at Shake Shack and I was not disappointed. It’s much better than In n Out. The employees were able to give food & drink recommendations even though it was pretty busy when we went. I got the chicken sandwich and it was delicious. The food was ready pretty quickly given the large amount of people in line. There is also a lot of seating and a bathroom and drinking fountain nearby.

  • Behnam Kay

    5
    - 11 April 2018 -

    If i was supposed to stay at new york for two days, i was going to eat shake shack for 6 times in two days!!! The shake and those golden fries with creamy cheese they use on the top of the fries is heaven

  • fernando perez

    4
    - 26 March 2018 -

    Great burgers but like alway expect very busy cashiers

  • Jess

    1
    - 25 March 2018 -

    Made the mistake of trying to grab some food here before hopping on a train back home. There were at least 20 people waiting for their food already, but we just wanted a shake and some fries, so we thought we'd be ok. We were wrong. There were 6 employees that we could see, only one of which was actually putting orders together, and one taking orders. The rest were standing around laughing and chatting and not doing anything else. More than 20 minutes after we ordered, we were forced to abandon our food so that we wouldn't miss our train. Maybe the food is good – we never got a chance to try it – but the employees are lazy and unprofessional. I wouldn't recommend going here unless you have an hour to sit around waiting on people who aren't doing their jobs.

  • Emad Jaddo

    4
    - 18 February 2018 -

    Quick service over all. Not much chairs to sit down considering the number of customers but again this is the grand central. Food is nice

  • ashina davids

    4
    - 01 February 2018 -

    So recently i would feel nervous when ordering because my previous order was late and caused me to miss the metro north train. The manager (I think he was- black dude who had a hairnet covering his beard) today (2/1/18) saw that I looked nervous and I told him why. He said that he would make sure my order would come out before my train comes and personally handed it to me. As a person who has to work in customer service myself, I really appreciated seeing a friendly face that helped to restore my trust in the company 🤗.

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